Events & Ticketing

Add-on: Events & Ticketing.

Use Events to set up an event and its ticket types. A ticket type might be Adult or Child.

You can sell tickets in the POS and, when set up, in the online shop. The event needs to be published and its tickets available for sale.

1. Open Events > Add Event.
2. Enter the name, place, start and end, and time zone. A time zone tells the app which local time to use.
3. Add public details, a banner, and any attendee rules. Keep staff-only text in Internal Notes.
4. Save it as Draft while you set it up.
5. Add at least one ticket type with its price and sale rules.
6. Check it, then set the event to Published when ready.

Ended and Cancelled are not open ticket sales. See Set ticket prices and limits and Check tickets at the door before your event.

To remove an event, choose Delete on the correct event and read the prompt. With ticket or check-in history, Cancel Event keeps that history. Without history, Delete Event permanently removes the event. Neither action refunds buyers. Use the original sale's refund steps and check the payment result separately. Stop door entry for a cancelled event; do not assume existing ticket codes or open gate screens have been revoked.

Open the event's Tickets and choose Add Ticket Type. Enter its name, price, and description. Set its capacity, which means the most tickets you will sell. The form says to leave it blank for unlimited.

Set Sales Open, Sales Close, and whether the type is active. Choose Save Ticket. Check remaining tickets and sale dates before publishing the event.

A published event can still have no tickets for sale if its ticket types are inactive, sold out, or outside their sale dates.

On Sell, choose Event Tickets. Pick the event and ticket types. Set the counts and choose Continue.

Enter the attendee details the event asks for. An attendee is the person coming to the event. Add tickets to the cart, check them, and take payment.

Open Events > Issued Tickets to review the ticket and its linked sale. Do not print or share a different person's ticket.

Open the event's Open Gate, or use Start Gate Mode on Sell. Check the selected event.

Scan the ticket barcode, or search the attendee or ticket number. Read the result. Use Check-In for a valid waiting ticket. Do not admit someone on an invalid, refunded, or already-used ticket.

Use Walk-Up Sale for a new buyer at the door. Exit Gate Mode when you are done. Check the waiting and checked-in counts during the event.

The buyer opens Events, chooses an event, and picks a ticket type and count. They enter the required attendee details and add the tickets to the cart.

Online tickets need a connected Stripe account and online payment. Ticket-only carts skip pickup, delivery, and shipping. A cart with goods and tickets still asks how to receive the goods and must be paid online.

They finish checkout and open the issued ticket. The ticket has a barcode. If shown, they can add it to Apple Wallet or Google Wallet, or print it.

The ticket page is not a way to buy a second ticket. Do not share one person's code with several people.