Refund

Use Refund to return all or part of a sale. Find the original sale when you can. Check the returned items and amount before you confirm.

Deleting a sale or removing an item from a new cart does not refund a card payment.

1. Open the sale in Transactions and choose Refund. You can also enter its receipt number on the Refund page.
2. Choose one refund path:
   • For returned items, choose the items and quantities. Check Refund Amount, then choose Next.
   • To refund an amount instead, choose Refund by amount and enter the amount. Check it before choosing Yes. This opens the refund-method screen.
3. On Confirm & Refund, enter a reason if needed. Check the amount and method before continuing.
4. Choosing a refund method starts the refund. Choose it once. Enter an authorized PIN or complete a staff check if asked, then wait for the result.

If a card refund fails or is unclear, check the payment account before trying again. A saved refund record alone is not proof that the bank sent money back. Card refunds can take time to reach the buyer.

Open Transactions on the refund date. Find the refund and open it. Check the amount, items, method, and original receipt number.

For card payments, check the processor's result too. A processor is the company that handles the card payment, such as Stripe.